Refund policy

Returns and exchanges

Our items are one-of-a-kind artworks, books, event tickets, or merchandise made to order by Printful, so we cannot accept returns, exchanges or cancellations for a change of mind.

Damaged, defective or wrong items

If an item arrives damaged or defective, or is not what you ordered, email us at shopify@jinnystreetgallery.com within 7 days of delivery (30 days for items made by Printful), with your order number and a photo of the problem. We will replace the item or refund you, and we pay the return shipping. Please don't send anything back before contacting us: we will tell you how to return it, and for some items we can send a replacement without the original coming back.

Event tickets

Tickets cannot be cancelled. If the organizer cancels an event, we refund the ticket in full.

Refunds

Once we have checked the problem (and received the item back, where we ask for it), we refund the original payment method. Your bank or card issuer may take a few days to show it.

Contact

shopify@jinnystreetgallery.com